Last Updated: October 19, 2026

1. Our Commitment to Your Privacy

   At Ascentia Mind and Body Wellness Center, we understand that your privacy is essential to your health, safety, and well-being. We are committed to protecting the confidentiality of your personal information, medical records, mental health information, and other sensitive details entrusted to us during your care.

   Ascentia Mind and Body Wellness Center complies with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA), its implementing regulations, and applicable North and South Carolina confidentiality requirements.

   We recognize the sensitive nature of behavioral health care and take our responsibility to safeguard your information seriously. Our goal is to provide a safe, respectful, and confidential environment in which you can receive care with confidence.

2. Information We Protect

   We protect your personal and health information, including but not limited to:

   • Your name, address, telephone number, email address, and other identifying information.
   • Your medical history, psychiatric evaluations, diagnoses, treatment plans, and progress notes.
   • Medication records, prescriptions, and treatment recommendations.
   • Insurance information, billing records, and payment information.
   • Communications between you and our providers or staff.
   • Other information related to your physical health, mental health, treatment, and care.

   This information may be maintained in electronic health records, paper files, billing systems, and other secure practice systems.

3. Our Policy on Sharing Your Information

   Your privacy matters. We will not sell, rent, or use your personal health information for marketing purposes without your written authorization when required by law. We will not disclose your protected health information to outside parties without your written authorization unless the disclosure is permitted or required by applicable law.

   Ascentia Mind and Body Wellness Center does not sell patient information or share patient information with third parties for their independent commercial use.

   When you provide written authorization for us to disclose information, we will share only the information authorized, for the purpose specified, and in accordance with applicable law. You may revoke your authorization in writing, subject to limitations for actions already taken in reliance on that authorization.

   HIPAA permits certain uses and disclosures without written authorization, including disclosures for treatment, payment, and health care operations; disclosures required by law; and certain disclosures involving public health, health oversight, or serious safety concerns. We will limit these disclosures to what is permitted or required by law.

   We may also use appropriately authorized service providers, such as secure electronic health records, billing, or information technology vendors, to support our operations. When required, these vendors must agree to protect your information through appropriate confidentiality and security safeguards.

4. How We Protect Your Information

   We use reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, use, disclosure, alteration, or loss.

   Our safeguards may include:

   • Restricting access to patient information to authorized personnel who need it to perform their duties.
   • Using secure systems and access controls to protect electronic records.
   • Training employees on confidentiality and privacy responsibilities.
   • Maintaining appropriate procedures for storing, handling, and disposing of records.
   • Requiring appropriate confidentiality agreements and vendor protections when applicable.

   Although we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

5. Your Privacy Rights

   Under applicable privacy laws, you may have the right to:

   • Request access to or obtain a copy of your medical records.
   • Request corrections to information you believe is inaccurate or incomplete.
   • Request certain restrictions on how your information is used or disclosed.
   • Request confidential communications through an alternative phone number, address, or method, when applicable.
   • Receive an accounting of certain disclosures of your protected health information.
   • Receive a copy of our HIPAA Notice of Privacy Practices.
   • File a privacy complaint without fear of retaliation.
   • Revoke a previously provided written authorization, subject to applicable legal limitations.

   Some requests may be subject to legal exceptions or may be denied in circumstances permitted by law. We will explain your available rights and any applicable limitations.

6. Confidentiality of Behavioral Health Information

   We recognize that behavioral health information can be particularly sensitive. We are committed to treating information concerning your mental health, psychiatric care, medications, and personal circumstances with care, dignity, and respect.

   Certain behavioral health records may be subject to additional federal or state confidentiality protections. Where applicable, we will follow those additional requirements.

7. Electronic Communications and Online Privacy

   If you communicate with us through our website, email, patient portal, text messaging, or telehealth services, we will take reasonable steps to protect your information.

   Please understand that ordinary email and text messaging may not always be secure. We encourage you to use our approved patient portal or other secure communication methods when discussing sensitive health information.

8. Text Messaging (SMS) Privacy

   If you choose to receive text messages from Ascentia Mind and Body Wellness Center, such as appointment reminders and other service-related messages, we collect your mobile phone number and your consent to receive these messages only for that purpose.

   Mobile opt-in data and text messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes. Information is shared only with service providers that help us deliver text messages, and only as needed to send those messages on our behalf.

   Consent to receive text messages is not a condition of receiving care. You may opt out at any time by replying STOP to any message. Message and data rates may apply. Please do not include sensitive health information in text messages.

9. Website Information and Cookies

   When you visit our website, we may collect limited technical information, such as your IP address, browser type, device type, and the pages you visit. We may also collect the information you choose to provide through website forms, such as your name, phone number, email address, and message.

   Our website uses cookies and similar technologies to make the site work properly and to understand how visitors use the site. We use analytics tools, including Google Analytics and WP Statistics, to learn which pages are visited, how long visitors stay, and how visitors find our site. These tools collect general website usage information. They do not receive your medical records or any patient information from our care systems, and we do not use them to identify you as a patient.

   You can choose which non-essential cookies to allow through our cookie banner, and you can change your choice at any time using the cookie settings icon on our website. You can also control cookies through your browser settings. Disabling cookies may affect how some parts of the website function.

   Information collected through our website forms is used only to respond to your inquiry or request. Please do not submit sensitive health information through general website forms or email. If you need to share health information, please use our patient portal or contact our office directly.

10. Privacy Complaints and Questions

    If you believe your privacy rights have been violated, or if you have questions about how your information is protected, please contact:

    Ascentia Mind and Body Wellness Center
    Privacy Officer: Morris Green
    Telephone: 704-831-9172 or 704-909-0304
    Email: Support@ascentiawellness.com
    Address: 1914 J N Pease Place, Charlotte, NC 28262

    You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, in accordance with its complaint procedures. You will not be retaliated against for filing a privacy complaint.

11. Updates to This Policy

    We may update this policy as necessary to reflect changes in applicable laws, regulations, technology, or our privacy practices. Updated versions will be made available through our office or website, as appropriate. The Last Updated date at the top of this page shows when the policy was most recently revised.

Our Promise to You

At Ascentia Mind and Body Wellness Center, protecting your privacy is a fundamental part of providing compassionate, respectful, and trustworthy care. We are committed to safeguarding your personal information and maintaining your confidence in the confidentiality of your treatment.

Your trust is important to us, and we take our responsibility to protect your privacy seriously.